01Before we start: a full refund
If you have paid and we have not made your order, you get back everything you paid. That is the case when you cancel before we start, and when we cancel your order or cannot make it. We refund it within 7 days of the cancellation, to the account or card you paid from. Your bank may take a few more working days to show it.
02Once we have started
Once we have started your order, nothing paid for it is refunded, in any circumstance: not for a change of plans or of mind, not for a delay, and not for a part of the order you no longer need. The same holds for the add-ons in your order and for anything paid by a payment link.
03Our mistakes, fixed free
If something we deliver is wrong because of a mistake of ours, like a name we spelled wrongly or a time we copied wrongly, we fix it free of charge, whenever you find it.
04Gift pages
A gift page is made the moment you pay, so it is not refunded once it is created, unless it does not work and we cannot fix it. A gift page like that counts as one we have not made, and the refund in section 01 applies.
05Double charges and failed payments
Money taken by mistake is not a refund, and we return it. If you were charged twice, or money left your account for a payment that failed, tell us with the transaction reference and we return the extra once the payment provider confirms it.
06Paying from outside India
Where a refund is due, it goes back to your card in Indian rupees. The international card processing is not refunded, because the payment gateway keeps it.
07How to cancel or ask
Email hello@invifest.in with your order number and the email or phone you used at checkout. We are available 24/7, and we aim to reply within 48 hours at the latest; most answers come much sooner.